It’s 2023, and watches are more popular than ever. Although most of us have digital clocks in our smartphones, many people still prefer to wear a watch as a style accessory.
After owning so many watches and smartwatches, I now know the importance of a good warranty and customer service, So, if you are also one of these people and looking for some watches with the best warranty & Customer Service, this guide is for you.
Also, make sure to check out my guide on How to know if a Watch is Original or Fake?
In this comprehensive guide, I’ll share the warranty periods & customer service preview of the popular watch and smartwatch brands which will help you make the decision. Let’s get started.
Which Watches Have The Best Warranty & Customer Service?
Watches are pretty popular these days, and most people wear them as style accessories. When it comes to Watch brands, there are tons of them available, but the thing is that not all of them are good. That’s why I have done my research and compiled the list of watches that have the best warranty & Customer Service. Let’s dive right into it.
Let’s start with Rolex, which is arguably the most popular watch brand in the world. The name “Rolex” itself speaks of luxury, and the company makes some of the best luxury watches in the world.
Now the thing why Rolex is very popular is because it’s handcrafted by experts who have been in this industry for years and are considered the masters of the craft. As each Rolex is handmade by experts, the price is pretty high, and starting price of entry-level Rolex is $5000, which gives an idea of how expensive Rolex watches are.
However, the hefty price tag of Rolex watches comes with excellent customer Support & Warranty. The company has official stores, retailers, and dealers in various countries around the world who will help you buy the genuine Rolex and offers after-sale services.
Rolex also offers 5 years of warranty, and during this period, if you experience a problem with the watch, you can contact your nearest retailer and get your watch repaired for free. It’s also important to mention here that Rolex offers one of the longest warranty periods among the luxury and even affordable watch brands.
2. Patek Philippe
Patek Philippe is another very popular watch brand that has been around since 1839 and is considered an institution when it comes to the craft of making watches. Like Rolex, Patek Philippe is also a Swiss luxury watch brand, and the prices of entry-level Patek Philippe watch start at $12,000 and go up to 2 million and even more in the case of vintage watches.
Now when it comes to warranty, the company offers 24 months (2 years) of the warranty period, and during this period, if your watch starts malfunctioning or anything, you can contact the support and get your watch repaired.
Like other popular brands, Patek Philippe also has official stores and retailers around the world who will help repair your watch. However, when buying the watch, make sure that you buy from your nearest store because many Patek Philippe stores may not claim the warranty if you have bought the watch from another store.
Omega is one of the best watches with the best warranty & customer service. It’s a Swiss watch brand that was founded in 1848, and it’s known for its affordable quality watches. Entry-level Omega watches start at $2000 and go up to $60,000, depending on the version and other specifications.
When it comes to warranty, Omega offers 5 years of warranty which you can easily claim from over 60 official stores and hundreds of retailers from around the world.
When you buy the watch, you will also receive the international warranty card with the watch, and it’s important that you keep it safe because it will be needed while claiming the warranty.
Some retailers might also demand the original bill of sale, so it’s a good idea to save it as well so that you can claim your warranty easily.
4. Piaget SA
Piaget SA is another very popular luxury watch brand that is known for its quality watches, awesome after-sale service, and good warranty period.
It’s also one of the oldest watch brands, and it has been in the business since 1874. The price of entry-level Piaget SA watch start at $2,900, and if you go for watches with diamonds, they start at over $22,000.
When it comes to customer service, it’s pretty good. They have an official presence in over 80 countries, with dozens of official retailers around the world.
The company also offers a decent warranty period, and you will get 2 years of warranty. Piaget SA is a pretty popular and expensive brand which means that you will find tons of counterfeit versions out there.
So, make sure that you buy it from the official store and ensure that it comes with an official warranty card which will be required to claim your warranty.
Tissot is another very popular watch brand which is known for its best warranty and customer service. The company started its operations in 1853 and operated in over 150 countries around the world.
Like other brands, Tissot also makes luxury watches, but the company also has a wide range of affordable watches which you can buy. The prices of entry-level Tissot watches start at around $400 and go up to $50,000 depending on the versions and other specifications.
When it comes to warranty, Tissot offers 24 months of warranty, and you can easily claim it from your nearest retailer or store. However, make sure that you get the official warranty card and ask the retailer to fill in all the details so that you can claim your warranty.
6. Tag Heuer
Tag Heuer is another brand that offers watches with the best warranty and customer service. It’s a Swiss Luxury watch brand that has been in the business since 1860 and is adored by many people, including celebrities around the world.
When it comes to prices, it changes due to various factors such as the material of strap, collection, and more. However, the starting price of Tag Heuer watches is £1,000, and it goes up to £20,000. The company also offers limited-time watches, which pop up from time to time on the official store.
Tag Heuer is known for its quality watches, and the company offers 2 years of warranty on all of its watches purchased from official sources. Tag Heuer watches also comes with warranty cards, and you will need them to claim your warranty. So, it’s important that you properly fill your warranty card to ensure that you get your warranty.
When it comes to customer support, it’s pretty good. Tag Heuer has a number of official stores and distributors around the world, which will help you claim your warranty. Overall, if you are interested in Tag Heuer watches, they are really good but make sure that you only buy from the official store or distributor.
Oris is one of the most popular watch brands which is known for its environmentally friendly watches. The brand has been in the business since 1904, and the company has recently announced that it will be “Climate Neutral” by the end of this year.
When it comes to watches, Oris watches are as good as top luxury watch brands, but the company also offers really good value for money. The price of an entry-level Oris watch starts at $1500, and you get a variety of add-ons that you can pick to give a unique look to your watch.
The company offers the standard 2 years warranty on its watches, but it’s only valid for watches with an official warranty card.
Like other brands, Oris also has showrooms and official retailers around the world, which will help you repair your watch and claim your warranty. If you are someone who cares about the environment and looking for a watch with zero impact on the environment, Oris watches are a solid option for you.
Bvlgari is a popular Italian brand which is known for its quality watches, perfumes, and other products. The company started its operations back in 1884, and it has over 300 official stores around the world.
When it comes to watches, Bvlgari offers a variety of watches, and their prices also vary depending on the version and other Attributes. However, the good Bvlgari watch will set you back for $2500. All Bvlgari watches which you have bought after 2020 come with 3 years warranty, and you will need an official warranty card to claim your warranty.
The company also offers great customer support. If you have all the required documents, such as a Warranty card and bill, you can contact your nearest store and claim your warranty. If you are into designer watches, Bvlgari is a solid option for you.
Casio is one of the most popular watch brands with official operations in more than 140 countries around the world. It’s a Japanese brand that started its operations back in 1946, and it’s mainly known for its affordable yet quality products.
The company has been in the watch business for years, and it offers tons of watch models which you can pick. On top of that, it also has a G-Shock sub-brand which mainly comes with bold designs and is intended for the younger audience. The prices of Casio watches vary depending on the models, but you can easily get an entry-level Casio watch within $50.
When it comes to warranty, the company offers 1 year of official warranty. I know that it’s not a lot, but my experience with Casio watches has been great, and they very rarely require any work. However, if you need to repair your watch, you can contact your nearest retailer or official store to get your watch repaired.
Seiko is another very popular Japanese watch brand which is known for its quality watches. The company has been in the business for more than 100 years, and it started its operations back in 1881.
Seiko offers a variety of watches in its portfolio, including budget and luxury watches. You can easily get the entry-level Seiko watch for $200.
Now when it comes to warranty periods, it varies from region to region. For example, in the US, Seiko offers 3 years of official warranty, but the company offers 1 year of warranty for its products in other regions. Also, the company recommends servicing your watch every 3 years to keep it in prime condition.
The company also has great customer support. It has official stores and retailers around the world, which will help you repair your watch provided that you have all the official paperwork, i.e., warranty card & Bill.
11. Michael Kors
Michael Kors is another very popular brand which is known for its watches and other products. The company started its operations in 1981 and has over 550 stores around the world.
Like other watch brands, Michael Kors also offers a variety of watches in its portfolio, and the prices start at $250 for entry-level watches. The company offers an official two-year warranty on all of its watches.
The great thing about Michael Kors is that it has good and responsive customer support. You can also easily claim your warranty by contacting them online or contacting your nearest store. Overall, if you are looking for affordable designer watches, Michael Kors is a great option for you.
Panerai is one of the most popular luxury watch brands in the world. The company started its operation in 1860, and it has over 65 official stores and tons of official retailers around the world.
Panerai offers 24 months standard warranty of its products, but if you get the time-limited products, you can get an extended warranty. For example, Panerai LAB-ID PAM700 is a time-limited and exclusive watch by the company that comes with whopping 70 years warranty period. The company also offers good customer support, and you can easily claim your warranty from the nearest store or retailer.
Zenith is another very popular watch brand that is known for its warranty & Customer Service. The company has been in the business since 1865 and operates dozens of official stores and retailers around the world.
It’s also one of the very few watch brands which offer an exceptionally long warranty period. The company offers an 8-year warranty on its products, and it also promises that if you wear your watch normally, it will repair your watch for free even after 10 years which is a pretty bold claim.
Also, the company offers really good customer support, and the warranty claiming process is also very easy. All you will have to do is to contact your nearest store, provide the required documents and get your watch repaired.
Which Smartwatches Have The Best Warranty & Customer Service?
When it comes to smartwatches, there are tons of brands out there, but only a handful of them offers a decent warranty & good customer service. In this section, I’ll share the smartwatch brands that offer the best warranty & Customer Service. Let’s have a look.
Let’s start with Apple, which is arguably one of the major players in the smartwatch industry. The company offers its Apple Watch lineup, which features some of the best smartwatches in the industry.
Apple Watch is a premium watch which means that it comes with premium software, hardware, and after-sale service. The company offers 1 year of limited warranty on its watches, and you can easily claim them from your nearest Apple Store.
You can also get the AppleCare+ which will cost some money, but it will cover your product for up to 36 months. Overall, if you are an iPhone user, then Apple Watch is the clear choice for you.
Samsung is another very popular brand that offers smartwatches with the best warranty and customer support. The company offers a wide range of smartwatches, including Galaxy Watch 4, Active 2, Galaxy Watch 3, and more.
When it comes to warranty, Samsung offers 12 months of warranty on all of its smartwatches. The company has official stores and distributors around the world, and you can easily claim your warranty from your nearest store or distributor by providing a warranty card and other documents.
Fitbit is a popular American brand which is known for its quality smartwatches and fitness gear. The company operates in over 65 countries and featuring products in over 50,000 stores around the world.
Some of the most popular smartwatches by Fitbit are Fitbit Sense, Fitbit Versa Lineup, and Fitbit Charge Lineup.
When it comes to warranty, Fitbit offers 1 year of official warranty on all of its watches, and you can easily claim the warranty by contacting your nearest Fitbit store or retailer.
Fossil is one of the most popular smartwatch brands in the world, with over 421 stores around the world. The company offers both traditional watches and smartwatches for its customers.
When it comes to warranty, Fossil offers 2 years of warranty for its traditional watches and a 1-year warranty for smartwatches. The overall customer support of Fossil is good, and you can contact your nearest Fossil store or retailer to claim your warranty.
Coros is a new player in the smartwatch industry, and it offers a variety of high-quality watches intended for athletes and enthusiasts. Some of the popular watches by Coros are Coros Apex Series, Coros Vertix, and Coros Pace Series.
When it comes to warranty, Coros offers 2 years of warranty for its products. If you ever need to repair your Coros smartwatch, you can contact your nearest store and get your watch repaired. You can easily find your nearest Coros Store or retailer using the official website.
Garmin is arguably one of the most popular and reliable smartwatch brands out there. The company is known for its high-quality and durable smartwatches, which are fairly popular among athletes.
Some of the most popular smartwatches by Garmin are Garmin Fenix 6, Garmin Forerunner 945, Garmin Lily, and Garmin Swim 2. When it comes to warranty, Garmin offers 1 year of official warranty on its products. You can also easily claim the warranty from your nearest Garmin Store or retailer.
Xiaomi is a Chinese brand that is mainly known for its smartphones, but the company also makes some good smartwatches. Some of the popular watches from Xiaomi are Mi Watch Lite, Mi Watch, Mi Band 4, and more.
When it comes to warranty, Xiaomi offers 1 year of the standard warranty, but the thing is that it also varies from region to region.
Some retailers usually have their own warranty policy, and the warranty period can vary. So, when buying from an official retailer, make sure that you ask for a warranty period and get it written on the bill so that you can claim it later.
Which Watches Have A Lifetime Warranty? Is It Worth It?
Before getting to our answer, it’s important that you understand the meaning of Lifetime Warranty. When a company claims that it offers a Lifetime Warranty, the warranty will stay valid until the company keeps making the spare parts for that specific model or it stays in business. However, the thing with lifetime warranties is that they come with a lot of conditions that make the whole concept of a lifetime warranty worthless.
On the other side, the companies that offer a no-questions-asked lifetime policy have a very hefty price tag. For example, Panerai LAB-ID PAM700 comes with a 70-year warranty which is surely long, but it comes with a $50,000 price tag.
Now when it comes to watches with a lifetime warranty, honestly, there are not many out there. There are companies such as Panerai that offer a lifetime warranty, but it’s only limited to exclusive watches with a hefty price tag.
So, Instead of buying a watch with a lifetime warranty, I would recommend you to get a decent watch from a popular brand such as Zenith &Omega, which offers good warranty periods for their products.
Here is an article that I have written about How To Open A Watch Back | Easy Do It Yourself
Which Watches Will Last For A Lifetime?
It’s a very interesting question, and honestly, there is no simple answer to that. In my opinion, if you get a watch from a reputed brand like Rolex, Omega, Seiko, Zenith, or others, there are great chances that those watches will last for a lifetime if you wear them with care.
Also, it’s recommended that you service your watch every 3 years, which will extend the life of the watch.
On the other hand, if you don’t wear your watch properly and use it roughly, there are great chances that it won’t survive for years.
So, if you want your watch to last for a lifetime, there are two very simple rules: the first rule is to wear it with care and the second rule is to service it every 3 years.
Following these two rules will extend the life of your watch, and it will last for a lifetime, provided that you buy the watch from a reputed brand.
Should You Pay For An Extended Warranty?
Some watch companies also offer an extended warranty to their customers, which allows them to extend the warranty period, but in my opinion, it’s not worth it.
Honestly, the warranty policies by most watch companies are vague, and paying extra money won’t cover everything that could go wrong such as water damage or wear & tear.
So, I would recommend you save your money, and if your watch gets damaged, you can use that money for repair.
If you have a really expensive watch, you can go for insurance which is the better route to protect your valued possession than an extended warranty.
Do Garmin Smartwatches Have A Warranty By Default?
Garmin offers 1-years warranty on its smartwatches by default, provided that you buy them from an official store or retailer. Once you repair your watch, you will get 90 days warranty.
Do Apple Watches Have A Warranty By Default?
Apple offers 1 year of warranty on its smartwatches by default, and you also get 90 days of complimentary support. On top of that, if you get AppleCare+, you can get extended support up to 36 months with accidental damage protection 2 times every 12 months.
Do Fitbit Watches Have A Warranty By Default?
Fitbit offers 1 year of official warranty on its smartwatches by default, and you can claim the warranty from the store or retailer you bought the watch.
How Long Will A Zenith Watch Last?
Zenith is a well-known brand, and it has been in the business for over a century. The company makes high-quality watches, and they tend to last for years if you use them properly and service theme every few years.
How Long Will Seiko Watch Last?
Seiko is a well-known name in the Japanese watch industry, and the company makes some of the best watches out there. If you get a good quality Seiko watch, it will surely last for decades provides that you use it with care and service it every 2-3 years.
Can You Negotiate The Price Of Rolex?
Rolex is a luxury brand, and its prices are fixed by the company, which means that retailers don’t have permission to negotiate or reduce prices. So, you can’t negotiate the price of Rolex.
Do Fossil Watches Have A Warranty By Default?
Yes, Fossil offers 1 year of warranty on its smartwatches and 2 years of warranty on traditional watches by default, provided that you buy them from an official retailer or store. If you buy them unofficial source without a warranty card, there are great chances that you won’t be able to claim the warranty.
Which Things Are Covered By Watch’s Warranty Policy?
Most watch and smartwatch brands offer at least 1 year of warranty on their products, but it comes with a lot of “IFs and BUTs.” For example, most companies will repair your watch if it stops working within the warranty period. However, if the watch is damaged by water, fire, or anything which can be specified as an “Act of God,” the majority of the companies won’t honor your claim.
Similarly, if your watch is damaged by voltage fluctuation, it won’t be covered under warranty and won’t be repaired for free by the company. Some companies, such as Apple, offer accidental coverage, but it’s only available for AppleCare+, which can be expensive for some people.
What Watch Has The Best Warranty?
When it comes to luxury watches, Panerai LAB-ID PAM700 comes with the best warranty, which covers 70 years. On the other hand, when it comes to regular watches, Zenith watches are the best, and they come with 8 years of official warranty. Rolex & Omega also offers a good warranty, and they offer 5 years of warranty on their watches.
Which Watch Brand Has The Longest Warranty?
When it comes to watch brands, the warranty periods change from brand to brand. However, the brand that offers the longest warranty is Zenith which offers 8 years of warranty. On top of that, it can also offer free service for up to 10 years, provided that you use the watch with care. On the other side, some brands offer lifetime warranties on exclusive watches, such as Panerai that offers 70 years warranty on LAB-ID PAM700.
How Good Is Rolex Warranty?
Rolex is known for its quality service, and they have a pretty good warranty. The company will happily assist you if your Rolex starts malfunctioning within 5 years, provided that it happens naturally. If it’s damaged by water, fire, or anything else, there are great chances that it won’t be covered by warranty.
Is There Any Servicing Fee For Claiming A Warranty?
No, most brands don’t charge any additional fee for claiming a warranty. All you will have to do is to present your warranty card to the retail shop manager, and he will claim your warranty by verifying the details.
In this comprehensive guide, I shared the watches with the best warranty and customer support. I also shared the smartwatches that offer a good warranty and customer service.
I hope that you will found this guide useful and if you have any questions, please let me know in the comments. Also, check this guide where I have compared all versions of Samsung watches.
As a professional trainer and a gadget lover, I’ve spent a lot of money and time buying wearable activity trackers, smartwatches, and gadgets, and checking them out. My site is focused on helping you with your activity tracking and smart technology journey. I try to provide the most helpful updated content on this subject. Hopefully, you will love my blogs and be a regular around here.